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Privacy Policy at A Big Candy
Protecting your personal data is a core obligation at A Big Candy. This policy explains how we collect, use, and safeguard your information, and what rights you have as a player. We believe in transparency - you should know exactly what happens with your data when you play with us.
This platform is operated by A Big Candy N.V., licensed and regulated by the Curaçao Gaming Authority. If you have questions about our privacy practices at any time, our support team is here to help.
Information We Collect
When you create an account at A Big Candy, we collect specific information to verify your identity and meet our licensing obligations. This data allows us to provide secure gaming services and protect both you and the platform from fraud.
We gather three main categories of information:
- Personal ID Data: Name, date of birth, residential address, and contact details.
- Financial Records: Transaction history, deposit amounts, withdrawal requests, and payment method details (stored as encrypted tokens, never in full).
- Technical Data: IP address, device type, browser version, and gameplay patterns.
- Verification Documents (KYC): Government-issued ID and proof of address.
We only request data that is necessary for account operations and regulatory compliance. Your financial details are protected immediately upon submission and are never stored in a readable format on our servers.
How We Use Your Data
A Big Candy uses your personal information exclusively for legitimate business purposes. We process your data to manage your account, verify transactions, and comply with Australian gaming and financial regulations.
Specifically, we use your information to:
- Verify your identity through Know Your Customer (KYC) checks to prevent underage gambling and fraud.
- Process deposits and withdrawals securely through our payment partners.
- Conduct anti-money laundering checks as required by law.
- Send account notifications, transaction confirmations, and promotional offers you have opted into.
- Improve our services by analysing gameplay patterns and technical performance.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Details | Duration of account + 5 years | Legal compliance and anti-fraud records |
| Transaction Logs | 7 years | Financial auditing and tax obligations |
| Chat and Support History | 2 years | Quality assurance and dispute resolution |
| Marketing Data | Until opt-out | Providing relevant offers |
| Session Cookies | Upon browser close | Security and session continuity |
We never use your data for purposes beyond those listed above. Your information helps us maintain a safe gaming environment while delivering the fast, reliable service you expect.
Data Sharing and Third Parties
A Big Candy does not sell your personal information to third parties. We only share data when it is essential for service delivery or required by law.
Limited data sharing occurs with these trusted partners:
- Payment Processors: To handle your deposits and withdrawals securely.
- Game Providers (including RealTime Gaming): To facilitate gameplay and ensure fair outcomes.
- Regulatory Authorities: When we are legally required to provide information for investigations.
- Security and Fraud Prevention Services: To help detect and prevent fraudulent activity.
All third parties we work with are contractually bound to protect your data and may only use it for the specific services they provide to A Big Candy. We conduct regular reviews to ensure ongoing compliance with our privacy standards.
Data Security
We protect your personal information using multiple layers of security. Industry-standard encryption scrambles your data during transmission, meaning your login credentials, payment details, and personal information are protected from interception at every step. Our servers are protected by firewalls that monitor incoming traffic and block suspicious activity before it reaches your data.
Access to your data within our organisation is strictly controlled. Only staff with a legitimate business need can view your information, and all access is logged. We conduct regular security reviews to identify and address potential vulnerabilities before they can be exploited.
Cookies and Tracking
A Big Candy uses cookies to improve your experience and keep the platform running smoothly. These small files are stored on your device and help us remember your preferences, keep you logged in, and understand how players use the site.
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential | Enables login, secure banking, and game loading | Yes |
| Functional | Remembers language, currency, and volume settings | No |
| Analytics | Tracks page performance and load speeds | No |
| Marketing | Delivers relevant bonus offers based on play style | No |
You can manage cookie preferences through your browser settings. Disabling Essential cookies may limit certain platform features, including the ability to deposit or launch games. Non-essential cookies can be turned off without affecting core functionality.
Your Rights Under the Australian Privacy Principles
As a player at A Big Candy, you have specific rights regarding your personal data under the Privacy Act 1988. We are committed to upholding the Australian Privacy Principles (APPs), which give you meaningful control over how your information is handled.
Your rights include:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right of Correction: If your details are incorrect or outdated, you can ask us to update them.
- Right to Anonymity: Where lawful and practicable, you may interact without identifying yourself - though real-money play requires identity verification.
- Right to Complain: You can raise a privacy concern with us, and we are required to respond within a reasonable timeframe.
To exercise any of these rights, contact our support team using the details at the bottom of this page. We aim to respond to all privacy requests within 30 days. For unresolved complaints, you may also contact the Curaçao Gaming Authority.
Changes to This Policy
A Big Candy may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or through a prominent notice on the platform. We recommend reviewing this policy periodically. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or concerns about how A Big Candy handles your personal information, please contact our Data Protection Officer. We are committed to addressing privacy enquiries promptly and transparently.
Email us at: [email protected]
Your trust matters to us, and we are here to ensure your data remains secure while you enjoy our platform. For responsible gambling support, free help is available 24/7 at Gambling Help Online. Must be 18 or over to play.
Frequently Asked Questions
Does A Big Candy report my winnings to the Australian Tax Office (ATO)?
No. In Australia, gambling winnings for recreational players are generally not considered taxable income. A Big Candy does not report individual player winnings to the ATO unless explicitly required by law - for example, as part of an anti-money laundering investigation. We recommend consulting a tax professional if you have specific questions about your circumstances.
How can I request deletion of my data?
You can request account closure and data deletion by contacting our support team. Please note that we are legally required to retain certain financial and identity records for up to seven years under anti-money laundering regulations. All non-essential marketing data will be deleted immediately upon request.
Is my card information stored on your servers?
No. We do not store complete card numbers. A secure token system means our payment processors handle your card details and provide us with an encrypted reference used only to process your transactions. Your full card information is never accessible to A Big Candy staff.
Can I play anonymously using cryptocurrency?
Cryptocurrency offers greater privacy than traditional bank transfers for deposits, but we are still required to carry out identity verification on all accounts before processing withdrawals. This is a condition of our gaming licence and applies regardless of payment method.
Who can I contact if I believe my privacy rights have been breached?
Contact our Data Protection Officer at the email address listed on this page. We will acknowledge your complaint within five business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate the matter to the Curaçao Gaming Authority or seek independent legal advice.
How long do you keep my account data after I close my account?
Account profile data is retained for five years after closure to meet legal and anti-fraud requirements. Transaction logs are kept for seven years in line with financial regulations. Support chat history is retained for two years. All marketing data is deleted immediately upon account closure or opt-out.